a little bit about us
ARM CANDY for Every Occasion
Welcome to Klutch Kollective — where every bag is more than just an accessory. We’re a UK-based brand on a mission to bring style, function, and a touch of luxury into your everyday life. Whether you’re heading out for brunch or dressing up for the evening, our bags are designed to go with you anywhere.
Founded by a woman who believes confidence begins with how you carry yourself — and your bag
Terms & conditions
Welcome to Klutch Kollective (“we,” “our,” “us”). By accessing or using our website www.klutchkollective.com (“Site”), you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.
1. General
• These Terms govern your use of our Site and the purchase of products from us.
• We reserve the right to update or change these Terms at any time. The latest version will always be available on our Site.
2. Products & Orders
• We sell handbags and related accessories. Product descriptions, images, and prices are listed on our Site, but minor variations may occur.
• All orders are subject to availability and confirmation of payment.
• Once your order is placed, you will receive an order confirmation by email.
3. Pricing & Payment
• All prices are listed in GBP (£) and include UK VAT where applicable.
• We accept payment through Stripe (credit/debit cards and other methods offered by Stripe).
• Payment must be received in full before dispatch.
4. Shipping & Delivery
• We ship mainly to the UK and worldwide where possible. Shipping costs are shown at checkout.
• Delivery times vary depending on the destination. Estimated delivery dates are provided at checkout but are not guaranteed.
• We are not responsible for delays caused by customs, couriers, or events outside our control.
5. Returns & Refunds
• We offer a 14-day return policy in line with our separate [Returns Policy].
• Customers are responsible for the cost of return postage unless the item is faulty.
• Items must be returned unused and in their original packaging.
6. Intellectual Property
• All content on this Site, including logos, images, and text, is the property of Klutch Kollective and may not be copied or reproduced without permission.
7. Limitation of Liability
• To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our Site or products.
• Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, or personal injury caused by negligence.
8. Governing Law
• These Terms are governed by the laws of England and Wales.
• Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Privacy Policy
Last updated: 16/09/2025
Klutch Kollective (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use www.klutchkollective.com.
1. Information We Collect
We may collect and process the following information:
• Personal details such as your name, email address, billing/shipping address, and payment details when you make a purchase.
• Contact information when you subscribe to our mailing list.
• Technical data such as IP address, browser type, and device information when you visit our Site.
2. How We Use Your Information
We use your information to:
• Process and deliver your orders.
• Communicate with you about your order or our products.
• Send marketing emails (if you have opted in).
• Improve our website, products, and services.
3. Legal Basis for Processing (UK GDPR)
We process personal data based on:
• The necessity of fulfilling a contract (e.g., processing orders).
• Your consent (e.g., marketing emails).
• Legitimate interests (e.g., improving services).
4. Sharing Your Information
We do not sell or rent your personal data. We may share data with:
• Payment processors (Stripe) to complete transactions.
• Shipping providers to deliver your order.
• IT and website hosting providers who support our Site.
5. International Transfers
If you order from outside the UK, your data may be transferred to couriers or services outside the UK. We ensure appropriate safeguards are in place.
6. Data Retention
We will retain your data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by law.
7. Your Rights
Under UK GDPR, you have the right to:
• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent to marketing communications.
• Lodge a complaint with the UK Information Commissioner’s Office (ICO).
8. Security
We use industry-standard measures to protect your data but cannot guarantee complete security of information transmitted over the internet.
9. Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact us at:
Klutch Kollective
Email: enquiries@klutchkollective.com
Website: www.klutchkollective.com